Privacy Policy

Privacy Policy

Last Updated: May 29, 2026

AV Furn India Private Limited operates under high standards of digital privacy compliance. This policy defines how we process, collect, and shield your data under the **Digital Personal Data Protection Act (DPDPA), 2023** and **Section 43A of the Information Technology Act, 2000**.

1. Information We Collect

When you browse our shop, add items to the cart, or proceed with checkout, we collect standard data to complete the transaction:

• Identity & Contact: Full name, shipping address, billing address, phone number, and email.
• Transactional Info: Order identifiers, product interests, and payment gateway responses (we do not store raw card numbers or CVVs; all banking transactions are securely handled through PCI-DSS compliant gateways).
• Technical Logs: IP address, device types, browser information, and operational cookie logs.

2. Data Processing & Usage

We process your personal information strictly with your explicit consent for dedicated business operations:

• Fulfilling your orders, printing courier waybills, and scheduling carpenter assembly.
• Sending you updates on your shipping status via SMS, WhatsApp, or Email.
• Preventing transaction frauds and maintaining website security.

3. Data Sharing & Retention

We do not lease or sell your personal details. We share essential data strictly with verified third parties for operational fulfillment (e.g. shipping carriers like Delhivery, Gati, and carpenter service partners). We retain your data only as long as legally required for tax compliance, warranty records, and transaction audits.

4. Your Rights under DPDPA 2023

As a Data Principal in India, you enjoy the right to:

• Access a summary of personal information we process.
• Request correction, updates, or complete deletion of your records.
• Withdraw your consent at any time (which may restrict our ability to fulfill active warranties or deliver pending orders).

5. Grievance Officer Details

In compliance with the IT Rules 2011 and Consumer Protection Regulations, any privacy complaints or requests should be addressed directly to our Grievance Redressal Officer: